Roses are red,
Violets are blue,
The weather is grey
And the workflow buttons are too.
The majority of workflow-related questions we receive in Locomote Support can be split into 2 groups; there's no workflow showing at all or there are workflows but they are greyed out. Either way, you cannot book a trip but hey, you've come to the right place.. I think.
Scenario #1: Workflows are not showing
Workflows will not be available, if an Employee Group has not been assigned to a profile.
🔧 How to Fix:
Updating Assignments within a profile can only be done by a Company Administrator or Travel Arranger so more than likely you won't have access to update your own profile.
Please contact your Company Administrator or Travel Arranger & request an Employee Group to be added to your profile, to ensure your access in the Locomote Corporate Travel Platform is not limited.
Scenario #2: Workflows exist, but are greyed out
There are a few reasons why workflows are greyed out.
The workflow requires Cost Authorisation and you don't have an Authoriser assigned in your profile (under Assignments)
There is an issue within your profile that is incomplete or incorrect that needs to be actioned.
🔧 How to Fix:
Updating Assignments within a profile can only be done by a Company Administrator or Travel Arranger so more than likely you won't have access to update your own profile.
If there is an issue with your profile (eg. there's a red banner displaying) it could be because your passport, visa or credit card is about to or has expired. Remove the existing record & re-add in the record with the new expiration date.
If it's a mandatory field error, please refer to this article.
Please contact your Company Administrator or Travel Arranger & request an Authoriser to be added to your profile, to ensure your access in the Locomote Corporate Travel Platform is not limited.