On the Dashboard, you will notice that all of your Trip Requests have a label state to indicate their status.

Trip Request saved

Request submitted and awaiting authorisation by an Authoriser*

Pre-trip approved (if applicable) and pending itinerary issued by a Travel Consultant

Trip Request is rated as high risk and awaiting authorisation by a High-Risk Authoriser

Trip Request declined by an Authoriser

Trip Request declined due to high risk

Itinerary currently being created

Itinerary sent to Travel Consultant to assist with trip request

Quote(s) issued and awaiting cost approval by an Authoriser

Itinerary declined by an Authoriser

Itinerary approved and pending booking/issuing

Itinerary awaiting preferred option to be selected

Booking requires further action, please review

Trip Request is pre-approved

Tickets issued

Trip Request cancelled

Need to Know

*An Authoriser is the person responsible for authorising travel within your company. The Authoriser is either assigned to your profile or selected at the time of creating the Trip Request. If you cannot find your Authoriser's name, please contact your Company Administrator.


To view the history of your Trip Request - i.e. when the trip was submitted, authorised, cancelled, ticketed, etc. - go to the Messages section of your trip request (from the Trip Details menu)

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