Don't you just hate it when your authoriser calls in sick and then posts a selfie on Instragram, sitting poolside with a Mai Tai? Classic scenario, but fear not!
At Travelport Locomote, we try to think of everything. In examples like this we have put in place some fail-safes to ensure that you can still get your trip authorised by someone who is available. If needed you have the ability to forward on your trip to another Authoriser, other than your assigned Authoriser.
This can be done if their role has not been delegated prior to them fleeing the country. However if your Authoriser has planned ahead and needs to delegate their role to a fellow Authoriser prior to them being unavailable, please refer to this tutorial.
Firstly there are a couple of scenarios that will change how you can forward authorise and this is based on the state of the trip.
Refer to Label States for more information on which state your trip is in.
The trip request is in Pending Authorisation state
From the Dashboard, locate the trip request that requires a change of Authoriser
At the bottom of the Trip Details page click Forward Authorisation
Complete the details inside the Forward Authorisation pop-up window that appears
Once all the details have been filled out, click Submit
Note
An email will be sent to your new Authoriser notifying them of the authorisation request. The process is logged within the Messages section of Trip Details for future reference.
The trip request is in Quote Issued state
From the Dashboard, locate the trip request that requires a change of Authoriser
At the bottom of the Quotes page click the Forward Authorisation button
Complete the details inside the Forward Authorisation pop-up window that appears
Click Submit
Note
An email will be sent to your new Authoriser notifying them of the authorisation request. The process is logged within the Messages section of Trip Details for future reference.
Remember
Forward authorisation can only be done when the quote has not expired. If the quote has expired or is past the trip date, then a new quote will need to be submitted.