Overview
The Reset Password feature allows you to create a new password for your LogCentral account after requesting a password reset link. This is typically used when you've forgotten your password or need to update it for security reasons.
How to Access Reset Password
You'll reach the Reset Password page by following the password reset workflow:
Click "Forgot Password?" on the login page
Enter your email address
Check your inbox for the reset link
Click the link in the email
You'll be directed to the Reset Password page
The Reset Password page is located at /reset-password and can only be accessed through a valid reset link sent to your email.
Creating Your New Password
Once you're on the Reset Password page, you'll see two form fields:
New Password - Enter your desired new password
Confirm Password - Re-enter the same password to confirm
After filling in both fields, click the "Reset Password" button to update your password.
Password Requirements
Your new password must meet these security requirements:
At least 8 characters long
Mix of uppercase and lowercase letters
Include numbers
Special characters are recommended
Both password fields must match exactly
Common Issues and Solutions
"Link expired"
Reset links are valid for 1 hour for security purposes. If your link has expired, return to the login page and request a new reset link.
"Passwords don't match"
Make sure you've entered the exact same password in both the New Password and Confirm Password fields. Check for typos or extra spaces.
"Link already used"
Each reset link can only be used once. If you've already used the link, request a new one from the login page if you need to reset your password again.
"Session invalid"
This usually means the reset link wasn't properly recognized. Click the reset link from your email again, or request a fresh reset link.
Security Note
For your protection, password reset links automatically expire after 1 hour. If you don't complete the password reset within this timeframe, you'll need to request a new link from the login page.
After Resetting Your Password
Once you've successfully reset your password, you can return to the login page and sign in using your email address and new password. If you have two-factor authentication enabled, you'll be prompted to enter your authenticator code after entering your password.