Quick answer

Use Batch Orders > Picking routes when your team wants route-based picking work. Confirm the merchant, warehouse, order count, product limit, bin count, and routing method before generating routes.

Common use cases

Warehouse lead: Prepare route-based picking work for a merchant and warehouse.
Operations manager: Control route size using order count, max products per order, bin count, and route ordering.
Support: Investigate why a route was not created or why the route setup is unclear.

When to use this

You want to create route-based picking work from Batch Orders.
You know the merchant and warehouse context.
You know how many orders, products per order, and bins should be used.
Your team is ready for route generation to affect operational work.

Before you start

Confirm the warehouse and merchant.
Decide the number of orders to fulfill.
Decide the maximum number of products per order.
Decide the number of bins.
Choose the route ordering method, such as alpha numerical or shortest distance, based on your team process.
If route generation returns an unclear technical error, pause and contact support instead of retrying repeatedly.

Steps

Go to Handling in the left navigation.
Open Batch Orders.
Select the Picking routes tab.
Choose the merchant.
Choose the warehouse when the warehouse selector is available.
Enter the number of orders to fulfill.
Enter the maximum number of products per order.
Enter the number of bins.
Choose the route ordering method.
Review the setup before selecting Generate Routes.
If routes do not generate or an unclear error appears, contact support with the setup values and timestamp.

What good looks like

The route setup is clear enough for the team to either generate route work safely or give support the exact configuration needed to investigate a failed generation attempt.

Common issues and next actions

If this happens	What to do next
No orders are found.	Confirm the merchant, warehouse, eligible orders, and product/location setup before retrying.
Route generation shows an unclear technical error.	Do not retry at scale. Send support the warehouse, merchant, order count, product limit, bin count, route method, and timestamp.
Routes do not appear where expected.	Check the selected merchant and warehouse, then contact support with the route setup and examples.

Contact us when

Contact support when route generation fails, the message does not explain what to fix, no routes appear after generation, or the route count does not match the setup.