Quick answer
Use this article to pick products, build a package, and move an order through Pick/Pack.
Common use cases
Picker: Start the handling activity and confirm the products that need to be picked.
Packer: Add picked products to a package with the right quantities and packaging type.
Warehouse lead: Confirm the order is ready for the shipping-label or external-label step.
When to use this
The order is visible in Order Dashboard or on the order detail page.
You need to complete the order through Pick/Pack.
The products, quantities, and packaging are ready to confirm.
When not to use this
You only need to search for an order.
You are creating a transfer order or purchase order.
You need help with printer setup, carrier billing, or scanner hardware setup.
At a glance
What you are doing | What you need | Good result | Contact us if |
Use this article to pick products, build a package, and move an order through Pick/Pack. | Confirm you are working on the correct order. Have the products physically ready to scan or confirm. | The products are checked off, the package is validated, the label step is completed for the workflow you are using, and the screen shows a completed package with the next action available. | You cannot start the activity, a product cannot be scanned or selected, package validation is blocked, carrier rates do not load, Submit fails, or the completed package state does not appear. |
Before you start
Confirm you are working on the correct order.
Have the products physically ready to scan or confirm.
Know whether your team is using a Logentic-generated label or an external label.
Steps
Open the order you want to fulfill.
In the order detail action area, select Pick/Pack.
On the Pick/Pack screen, review the order header:
Handling order #
Order ID
Ecommerce Order ID
Recipient
Select Start Activity.
In Scan products, scan each product or use Manual if your workflow allows manual confirmation.
Confirm the product list shows the expected items with green check marks.
In Add products to package(s), review Pending Package.
Select each product and enter the quantity that belongs in the package.
Select the packaging type from Choose a packaging type.
Select Validate Package.
Review the Print label panel.
If carrier rates are shown, choose the correct rate and select Submit.
If you are using an external label, follow the external-label workflow instead.
Confirm the package shows a completed state.
Select PICK/PACK NEXT when you are ready to continue with the next order.
Screenshots
Steps 1-2: Open the order detail page and select Pick/Pack.
Steps 3-4: Review the order header and select Start Activity.
Steps 5-8: Scan or confirm products, then add products and quantities to the package.
Steps 9-10: Choose the packaging type before validating the package.
Steps 11-12: Review available carrier rates and submit the selected rate when your workflow uses a Logentic-generated label.
Steps 14-15: Confirm the package is complete and continue to the next pick/pack job.
What good looks like
The products are checked off, the package is validated, the label step is completed for the workflow you are using, and the screen shows a completed package with the next action available.
Common issues and next actions
If this happens | What to do next |
A product is not checked off. | Confirm you scanned or selected the correct item. If manual confirmation is enabled for your workflow, use Manual and review the product before continuing. |
Validate Package is unavailable. | Make sure every required product has a quantity and that a packaging type is selected. |
Carrier rates do not load. | Confirm the destination, package, and shipping integration are correct. Contact us if the rate panel stays empty or shows an error. |
Contact us when
You cannot start the activity, a product cannot be scanned or selected, package validation is blocked, carrier rates do not load, Submit fails, or the completed package state does not appear.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
Order ID or ecommerce order ID.
Screenshot of the Pick/Pack screen.
Product name, SKU, UPC, or item ID.
Packaging type selected.
Carrier or external-label option selected.
Expected result.
Actual result shown in Logentic.
Time and timezone.
Related workflow
Find or open the order.
Pick and pack the products.
Complete the label step.
Move to the next Pick/Pack job.