If you encounter an error when trying to upload orders via CSV file, follow these troubleshooting steps to resolve the issue.
Common Issues
CSV upload errors typically occur due to one of these reasons:
Missing required columns in the CSV file
Incorrect data format in required fields
System connectivity issues
Immediate Workaround
If you need to process orders urgently while resolving upload issues, you can:
Create manual orders through the dashboard
Contact support for assistance
Getting Help
If you continue experiencing upload issues:
Email support@getlogentic.com with:
The CSV file you're attempting to upload
Screenshots of any error messages
Steps to reproduce the issue
A screen recording of the issue (if possible)
Our support team actively monitors for system-wide issues and will work to resolve them quickly. If the problem affects multiple users, we will implement a fix and notify affected customers.