Context
When there are past due amounts in the Warehouse Management System (WMS) and no payment method is on file, accounts may automatically go on hold if certain SLA settings are enabled.
Answer
If your account is repeatedly going on hold, this is likely due to the automatic hold setting in your SLA Manager. To prevent this from happening:
Access your SLA Manager settings
Locate the "Hold Account Automatically" option
Uncheck this option to disable automatic holds
Screenshot: Note: If you have past due amounts, it's recommended to either:
Add a valid payment method to your account
Clear any outstanding balances