Orders & Fulfillment
Find, review, update, and move orders through fulfillment.
By Max1 author9 articles
How to Handle Orders Shipped ExternallyIf an order has been shipped outside of the system (externally), you'll need to mark it as "shipped external" and update the tracking information to complete it properly. Using the…
How do I review order exceptions in Logentic?Find orders blocked by fulfillment or shipping issues, narrow the exception list, and collect the right evidence before changing status.
What should I do when orders fail to sync into Logentic?Find failed synced orders, distinguish them from product sync issues, and collect the evidence support needs before discarding records.
How to handle problematic orders during fulfillmentTriage blocked, missing, back-ordered, failed-sync, delivery, product-sync, receiving, route, and scan issues without guessing.
How CS teams should review order information and holdsFind order information, review on-hold order context, and avoid releasing holds when the owner or risk is unclear.
How do I review back orders?Review full and partial back orders, check affected items, and collect evidence before using operational action buttons.
How do I review and update order details?Quick answer Use this article to review an order's details before saving changes, picking, packing, completing, or investigating a shipping blocker. Common use cases Fulfillment coordinator: Confirm recipient, destination, warehouse,…
How do I create a transfer order?Quick answer Use this article to create a Transfer Order from Orders when stock needs to move from one warehouse to another. Common use cases Operations manager: Create a transfer…
How do I find an order?Quick answer Use this article to find an order in Order Dashboard using search, tabs, filters, sort options, and export. Common use cases Fulfillment coordinator: Find a customer order before…