The evening before your cleaning appointment, a "hold" is placed on your credit card to ensure funds are available. This is not an actual charge, but simply a temporary hold. In the event that you see two charges, the first one would be the "hold" which hasn't dropped off yet: and the second, the actual charge processed. Most "holds" drop off within 2-3 days. Keep in mind a "hold" is not a charge. In the event a "hold" is not able to be placed due to insufficient funds, the appointment may be rescheduled or cancelled until such time an alternative payment is available. Our software does not allow us to process a payment more than once.
Definition: A credit card authorization "hold" is a pending charge initiated by a company or service provider to ensure the card works and that there are enough funds available to pay your final bill.