LOLLIMAIDS, INC Guarantee Policy
At LOLLIMAIDS, INC, we are committed to providing our valued customers with exceptional cleaning services and ensuring their complete satisfaction. We understand that maintaining a clean and hygienic environment is essential, and we stand behind the quality of our work. To ensure transparency, fairness, and to prevent misuse, we have designed our Guarantee Policy as follows:
**1. Satisfaction Guarantee:**
We guarantee your satisfaction with our cleaning services. If, for any reason, you are not completely satisfied with the cleaning we provided, please inform us within 24 hours of the service completion. We will promptly address your concerns and work towards resolving any issues to your satisfaction.
**2. Scope of Service:**
Our guarantee policy applies only to the services initially agreed upon and specified in the service contract or work order. Any additional requests or changes made during or after the cleaning service may incur extra charges and will not fall under the scope of our satisfaction guarantee. We provide a range of cleaning services, including Regular Cleaning, Deep Cleaning, and Move In/Out Cleaning. The specific details of what is included in each service can be found in our FAQ section. Please note that our guarantee covers only the items explicitly listed in the service descriptions and does not extend to any additional or unlisted items.
**3. Proper Communication:**
To ensure your satisfaction, please let us know your cleaning preferences and expectations before the service starts. While we make every effort to accommodate specific requests, we cannot guarantee that all requests will be accepted. Please note that any requests outside the scope of our listed services (regular cleaning, deep cleaning, move in/out cleaning) are not covered by our guarantee.
**4. Regular Maintenance:**
Our guarantee policy applies to individual cleaning visits and does not cover cumulative cleanliness issues resulting from neglect or a lack of regular cleaning. It's important to note that damage may occur in a home that is not regularly maintained, and we cannot guarantee or repair pre-existing damage.
**5. Right to Rectify:**
If you're unhappy with the cleaning service and believe it didn't meet the agreed specifications, we'll address your concerns within a reasonable timeframe. We may re-clean specific areas or provide additional cleaning services as needed. Please note that instead of offering a discount or partial refund, we'll perform a reclean to focus on any items that didn't meet our standards.
**6. Fair Usage:**
To ensure fairness and prevent misuse, our guarantee policy is subject to reasonable use. We reserve the right to refuse or limit claims that we deem excessive or not in line with the nature of our services.
**7. Timely Notice:**
To utilize our satisfaction guarantee, please inform us of any concerns or issues within 24 hours of the service completion. Late claims will not be considered. Please review the cleaning within 24 hours, as we do not accept claims or schedule recleans past one week from the initial service. We recommend avoiding extended absences during your scheduled cleaning appointment to ensure you don't miss the claim period for any concerns or issues.
**8. Refunds and Compensation:**
Refunds will be considered on a case-by-case basis, and we may provide compensation in the form of credit towards future services, subject to the severity and nature of the issue. In no event shall the total refund amount exceed the value of the original cleaning service.
**9. Unforeseeable Circumstances:**
Our guarantee policy excludes damages or cleaning issues caused by unforeseeable circumstances beyond our control, including accidents, natural disasters, extreme weather conditions, or actions taken by the customer or third parties like contractors conducting renovations or painting that may impact the cleanliness of the premises.
**10. Non-transferable:**
This guarantee policy is non-transferable and is specifically applicable to the original customer who scheduled the cleaning service with us. If you are not the homeowner or the individual who made the appointment, such as a Realtor, this guarantee does not apply to you.
At LOLLIMAIDS, INC, we strive to build lasting relationships with our customers based on trust, integrity, and the highest level of service. Our guarantee policy is designed to protect both parties' interests while upholding our commitment to providing exceptional cleaning services. If you have any questions or concerns about our guarantee policy, please do not hesitate to contact us.
Last updated: [July 04,2023]
LOLLIMAIDS, INC
Christopher Robin / Owner /