Introduction
Free Products are enticing incentives that can elevate customer loyalty and transform your brand's customer experience. In this article, you'll learn how to implement Free Product rewards within the Loyalty program.
Creating a Free Product Reward
Go to the program where you would like to add the reward.
From the Dashboard, go to Program > Points
Under Redeem points, click Add ways to redeem
Select Free product
Edit the reward to your preferences:
Product (select the product to use as a free product reward)
Reward name
Reward value
Points cost: Number of points required to redeem.
Discount value: The value of the reward (typically equal to the product price).
Reward Expiration: Set how long the coupon is valid (1 to 60 months).
Combinations: This coupon discount can be combined with product discounts, order discounts and shipping discounts.
⚠️ Note: Combining discounts may increase fraud risk. Use caution if allowing multiple reward types together.
Purchase Type
One-time purchases only
Subscriptions only
Both
Custom icon (Optional): Upload an icon to match your branding.
When everything is done, click Save.
📝 Important Note: Customers must add the product to their cart, then apply the reward code at checkout for the discount to take effect.
Creating a Free Shipping Reward
Go to the program where you would like to add the reward.
From the Dashboard, go to Program > Points
Under Redeem points, click Add ways to redeem
Select Free shipping
Edit the reward to your preferences:
Reward name
Reward value
Points cost: Number of points required to redeem.
Set a cap on a maximum shipping amount if needed.
Minimum requirement: (Optional) Define a minimum order amount to qualify.
Reward Expiration: Set an expiry time (1–60 months).
Combinations: This coupon discount can be combined with product discounts and order discounts.
⚠️ Use caution to prevent misuse of overlapping discounts.
Purchase Type
One-time purchases only
Subscriptions only
Both
Custom icon(Optional)
Click Save.
Free Product and Shipping Rewards in Multiple Programs
Stores can leverage Free Product and Free Shipping rewards within their Loyalty program, tailoring them to align with their brand's strategy and other essential factors.
Points Program
Let members redeem points for free products or free shipping.
Referral program
Offer free product or shipping to friends on their first purchase.
Reward advocates with free items or shipping when their referrals convert.
⚠️ To avoid fraud, reward combinations are not supported in referral programs by default. Contact support if you require this functionality.
VIP Program
Grant exclusive free product or shipping rewards to members who reach higher VIP tiers.
Summary
Free Product and Free Shipping rewards offer flexible, high-impact incentives to boost engagement and loyalty. Whether integrated into your Points, Referral, or VIP programs, these rewards help create a seamless and rewarding customer journey.