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How to respond to messages, comments, replies, and mentions with Loomly
How to respond to messages, comments, replies, and mentions with Loomly

Easily engage with your audience through Loomly Interactions, our Community Management Tool

Updated this week

Yes, you can! The Interactions Management feature includes managing replies and messages through your connected social media accounts. It is available from the toolbar of each calendar:

It includes:

  • For Facebook, this includes comments, mentions, and messenger for Facebook pages.

  • For Instagram, this includes comments and tags for Business and Creator accounts, and also direct messages for Creator account with less than 500k followers and Business accounts.

  • For Twitter, this includes comments, mentions, and messages.

  • For LinkedIn, this includes comments for profiles and company pages, and also mentions for company pages.

📝 Note: Interactions for Instagram ads or boosted posts are not supported at this time.

Learn more about how to easily organize and collaborate with your team in Interactions.

Assign Status

You can assign 3 different statuses for Interactions:

  • Unread: new interactions that have not been read yet

  • Read: interactions that are read, but not closed

  • Closed: any interactions that were marked as closed

Interactions can also be marked as read, unread, closed, or opened on the individual interaction level or collectively on the section level for all comments, mentions, or taggings.

To Update the Status for an Individual Interaction:

Simply choose the status (Mark as Unread, Close, or Open) you'd like displayed directly above the interaction:

To Update the Statuses for All Comments, Mentions, or Taggings: 

Simply update the statuses (Mark all as read, Mark all as unread, Close All, Open All) as displayed:

Assign Collaborators and View Responder

You can see that the right person in your team gets to answer and who replied to the interaction.

To Assign a Collaborator:

To assign Interactions to a collaborator, select the "Assigned to" field then choose the collaborator who you would like to assign:

To See What Interactions Are Assigned to Who:

You can view interactions that you or your teammates are assigned to by filtering by assignee:

To See who Replied to an Interaction:

If you would like to check who replied to the Interaction, it will be displayed in parenthesis in the responses.

Saved Replies

You can respond to fans and customers faster by creating, editing, and using saved replies. Saved replies will be accessible for all channels within a calendar.

To Open the Saved Replies Manager:

Click on Manage Saved Replies, next to Reply

You can create, apply, edit, or delete saved replies from the Saved Replies Manager

To Create a Saved Reply:

  • Name your new saved reply in the New Saved Reply Name field

  • Add the content in the New Saved Reply Content field

  • Click Create

To Apply a Saved Reply to Copy:

  • Click on add Saved Reply to Copy (+) adjacent to the saved reply you would like to use

To edit or delete a saved reply:

  • Click on Edit (pencil) to edit

  • Click on Delete (red trashcan) to delete

Learn more about the Interactions tool in this Flash Webinar!

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