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Why am I not receiving notifications?
Why am I not receiving notifications?

Make sure you are set up to receive Loomly notifications

Updated over 9 months ago

Loomly will send push notifications as well as email notifications when the status of a post is changed.

If you are not receiving notifications, there are a few things to check:

1. Make sure that you are assigned to the post. In order to receive notifications when the status of a post is changed, you must make sure that your name is checked.

All calendar collaborators will receive a notification when someone comments on a post, but in order to receive a notification when a post has a status update, you must be assigned to the post.

2. Make sure that notifications are turned on in your Loomly Settings. In your Account Settings > Notifications Tab, make sure that Mobile Push Notifications and Email Notifications are enabled.

3. Ensure that notifications are turned on in your mobile app. Go to Settings > Notifications > Ensure that push notifications for Loomly are turned on:


If you've confirmed the above, and aren't able to receive email notifications, please reach out to our team.

For push notification, please go to the Android or iOS sections depending on what device you use for the Loomly mobile app.

Android

  1. Uninstall and re-install the app on your phone

  2. Go to Settings > click on Apps > click on the Loomly app > click on storage and then clear data and cache

  3. Log out of your account on Loomly's mobile app and sign in again (if possible)

iOS

  1. Log out of your account on Loomly's mobile app and sign in again (if possible)

  2. Uninstall and re-install the app on your phone

If you still are not receiving mobile app reminders then please contact us at contact@loomly.com with the Loomly post URL which you did not receive a notification.

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