General

1. Are you assigned to the post? If yes, go to step 2: 

2. Are the "Post needs to be published manually" notifications for your calendars marked as "As it happens" and checked off for Mobile Push Notifications (as displayed in the image below)? 

 If yes, go to the Android or iOS sections depending on what device you use for the Loomly mobile app. 

Android

  1. Uninstall and re-install the app on your phone

  2. Go to Settings > click on Apps > click on the Loomly app > click on storage and then clear data and cache

  3. Log out of your account on Loomly's mobile app and sign in again (if possible)

iOS

  1. Log out of your account on Loomly's mobile app and sign in again (if possible)

  2. Uninstall and re-install the app on your phone

If you still are not receiving mobile app reminders then please contact us at contact@loomly.com with the Loomly post URL which you did not receive a notification.

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