There are instances where media files fail to upload or take longer than expected. Please confirm all the criteria are met.  

  1. Image Criteria

  2. Video Criteria

  3. Why is my media taking a while to upload?

Image Criteria

We recommend using ideal image sizes.
Please note that we support up to 10MB for all channels, except for the following:

  • Twitter, where up to 5MB is supported.

  • Instagram, where up to 8 MB is supported for direct publishing. If it is greater than 8 MB, the post will need to be manually published.

Learn more about the image formats that we support here.

Video Criteria

We recommend videos less than 30MB and shorter than 2 minutes for the best performance. Up to 200MB and 5 minutes is supported but may take a while to process, except for the following channels:

  • Snapchat, where up to 10 MB is supported.

  • Instagram, TikTok, and Snapchat, where up to 1 minute in length is supported.

  • Instagram videos must be a minimum of 3 seconds for direct publishing. If it is less than 3 seconds, it will need to be manually published.

Learn more about the video formats that we support here.

Why Is My Media Taking a While to Upload?

When you are uploading media to your posts, it is very important to ensure that your media is within the recommended size requirements.

If you notice that your media is taking longer than usual to upload or stuck in the processing phase, here are some tips that can help you improve it: 

  • Clearing the cache or cookies on your browser

  • Using Incognito or Private mode on your browser

  • Checking your internet speed

  • Disabling the firewall that prevents you from uploading the media file 

  • Disabling Ad Blockers and VPNs that may prevent you from uploading the media file

If the issue persists, please contact our Support Team and provide the following information: 

  • The browser you are using, and if you've encountered that issue with different browsers.

  • A full screenshot of the Console whole the issue is happening. When you inspect the page you will have several sections, and one of them is called "console" which is the section that we need a full screenshot.

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