In this article, we'll help you troubleshoot common errors you might run into with your X/Twitter account in Loomly:
1. Troubleshooting and best practices
For Loomly to access your social accounts, it requires access tokens which authorizes Loomly to publish on your behalf. Access tokens are provided by the social media network when you connect your account through an industry-standard process called OAuth
These access tokens might expire for several reasons:
Updated social account credentials
Explicit lifespans of an access token
Loomly losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access
Social media platform update
This is why you might have to reconnect your social accounts from time to time.
Please note that for X/Twitter, access tokens do not usually expire, but it happens from time to time when X/Twitter sees duplicate content or spam-like behavior in which case you may need to reconnect your account in Loomly.
If a post fails even after, we recommend following these steps in chronological order:
Please review the error to better understand why it failed.
Disconnect by hitting the red 'x' for the social media platform that failed, then connect
2. X/Twitter reconnections
To Reconnect your X/Twitter account:
Go to your Calendar Settings > Social Accounts and disconnect your X/Twitter account by hitting the red X
Once you do that, you will be prompted to log in again to X/Twitter, which should reset the connection.
Here are a couple of tips:
Make sure you are logged in to the right X/Twitter account in your browser so we can detect it before you reconnect your X/Twitter account.
You can reconnect all of your X/Twitter accounts once this has been completed from here.
You can also view any Social Account that requires attention due to failures or expiration from here.
Finally, you can go directly to Post Builder to connect any channels with a failed or expired connection.