Loop offers seamless tools and white-glove services to help you transition existing subscriptions from your current platform/app into Loop. This guide explains both the automated migration by our migration experts and the manual migration options for smaller volumes. We recommend reaching out to us at migrations@loopwork.co for a smooth, white-glove experience.
There are two ways to migrate subscriptions
White-glove migration by Loop team
Manual migration using Loop’s inbuilt utility
Prerequisites
Here are a few things that you are required to have before we proceed further with this guide
A valid Shopify merchant account
Loop Subscriptions app installed on the store.
In the case of legacy/non-Shopify platforms - Payment migration has to be completed prior to subscription migration.
Access to the platform or app from which you want to migrate the subscriptions.
Must satisfy Shopify’s eligibility criteria for Subscriptions.
If migrating from a non-Shopify platform, payment import must be completed first. Reach out to us if you're unsure about eligibility or compatibility.
White-glove migration service
Reach out to us at migrations@loopwork.co to have your subscriptions migrated by our professional team of migration experts who ensure that our customers are ensured a white-gloved, stress-free experience. All that is needed would be a data export from the platform that you are migrating from, and we will take care of the rest.
Our team takes care of everything-from data formatting to import. It takes approximately 1 hour to migrate 1000 subscriptions on Loop for a Shopify store and 2000 subscriptions for a Shopify Plus store. Here's a sample CSV of the format that we use for our migration process.
We provide free migration for any brand that is on the Loop Starter plan and above.
Manual subscription migration
The merchant can choose to manually migrate their subscriptions from other platforms to Loop using the inbuilt utility. This facilitates the migration process by allowing you to create the subscription contract manually on the platform.
Requirements
At least one subscription-compatible payment method in Shopify.
Check for compatible Shopify payment methods
You can use our Payment Migration Guide to import payment tokens first.
Follow these steps to complete the process.
Navigate to Loop app > Subscriptions > Create subscription manually
Search for customer and fill in product and plan details, and click on Save and review.
If your payment tokens are vaulted on Shopify and still you are not able to get payment method in the above process, please reach out to support@loopwork.co to run payment sync for your subscribers
This method is best suited when you have less than 50 subscriptions on your previous platform
Learn more: Create a subscription manually on Loop
FAQs
After migration, subscription orders are being successfully placed in Loop. However, the analytics dashboard is still showing 0 orders. Why?
After migration, subscription orders are being successfully placed in Loop. However, the analytics dashboard is still showing 0 orders. Why?
If subscription orders are being successfully placed but the analytics dashboard still shows 0 orders, please navigate to Loop > Analytics > Subscribers. Check if there’s a banner at the top stating: "Reconciliation is in process". If so, kindly wait a couple of days for the data to update and reflect accurately.
Need help?
No worries - we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂