1. Accepting Free Pickup Requests
Not all requests will include photos. In most cases, no-photo requests will not contain resellable items.
Only accept items you’re fairly confident you can take for free based on the description, photos, and location.
If you accept a request by mistake, or later determine an item isn't resellable, notify Dispatch immediately. They will unassign it and issue the customer a removal fee quote.
2. Paid Removal Requests
If you are interested in a pickup but cannot take it for free, notify Dispatch.
Dispatch will provide the customer with a fee quote. If the customer agrees, the pickup will be reassigned to you.
After pickup, resell the item as normal.
3. Customer Communication
After accepting a pickup, contact the customer as soon as possible to set expectations and confirm timing.
Pickups should be scheduled around your availability, but communication should begin promptly after accepting a free pickup.
If a pickup is not marked as scheduled within 24 hours, Dispatch will reach out to you for a status check.
4. Support
Customer experience is a top priority at LoopDeco. Consistent communication is critical.
If you need additional details or support for any pickup, reach out to Dispatch immediately.
5. Dispatch Contact Information
For any questions, issues with customers, or changes to jobs, contact our Dispatch Team at (972) 861-1217.