Driver Strike Priorities
Failure to Communicate with Customers
Not confirming pickup date/time.
Failing to notify of delays or changes.
Ignoring customer calls, texts, or messages.
No-Show or Late Arrival Without Notification
Arriving more than [X minutes] late without updating the customer or LoopDeco.
Missing scheduled pickups entirely.
Unsafe Handling of Items
Damaging customer property due to negligence. We understand accidents can occur even when caution is used.
Failure to notify us immediately when damage is caused to a customer's home.
Not using proper equipment for heavy or bulky items.
Unsafe driving or loading practices that risk injury or property damage.
Disrespectful or Unprofessional Behavior
Rude, aggressive, or inappropriate behavior toward customers or their property.
Using offensive language or showing unprofessional conduct on site.
Failure to Complete Pickups
Leaving items behind without approval or reason.
Skipping assigned jobs without reporting.
Violation of Company Policies
Unauthorized removal of items not approved for pickup.
Breach of safety or company procedures (e.g., not wearing PPE, not following disposal/donation protocols).
Theft or Dishonesty
Taking customer property for personal gain.
Misreporting items picked up or their condition.
LoopDeco Driver Strike System
Strike 1 – Warning
Purpose: Alert driver to behavior that violates priorities; opportunity to correct.
Examples:
Minor communication issues (e.g., responding late to a customer message).
Small unprofessional behavior (e.g., forgetting to wear a company shirt).
Slight delays (less than 15 minutes) without notification.
Action: Verbal or written warning; driver must acknowledge and review priorities.
Strike 2 – Probation
Purpose: Driver must correct behavior immediately; repeated issues escalate consequences.
Examples:
Arriving late to multiple pickups without notifying customers.
Failing to properly secure or handle furniture, causing minor damage.
Disrespectful behavior toward a customer (even if not severe).
Action: Formal probation for a defined period (e.g., 30 days). Driver must demonstrate improvement; repeat offenses escalate to Strike 3.
Strike 3 – Termination
Purpose: Immediate removal from the driver roster for serious or repeated violations.
Examples:
No-show for a pickup without any notification.
Major property damage due to negligence.
Theft or unauthorized removal of items.
Severe unprofessional conduct (aggressive or threatening behavior).
Repeated violations of strikes 1 or 2 within the probation period.
Action: Termination from LoopDeco driver program.
Notes for Drivers
Each strike is documented with date, incident details, and any customer feedback.
Strikes reset after [e.g., 6 months] of consistent good performance.
Immediate termination may occur for severe single incidents.