Below are guidelines we hope resellers will consider when completing a pickup. These recommendations can help ensure a great customer experience.
Professionalism:
Maintain a professional and friendly demeanor at all times.
Greet customers courteously and introduce yourself and your team.
Communication:
Clearly communicate the removal process to the customer.
Listen actively to any concerns or specific instructions from the customer.
Timeliness:
Be punctual and arrive at the scheduled time for removal.
Communicate promptly if there are any delays or changes to the schedule.
Respect for Property:
Handle the customer's furniture with care and respect.
Use appropriate tools and techniques to avoid damage to the property.
Clear Explanations:
Explain the removal and inspection process step by step to the customer.
Provide information on any potential challenges or issues that may arise.
Documentation:
Complete necessary paperwork or documentation accurately and efficiently.
Review details with the customer before starting the removal.
Problem Resolution:
Address any issues or concerns raised by the customer promptly and professionally.
Offer solutions and alternatives when faced with challenges.
Safety First:
Prioritize safety for both the removal team and the customer.
Follow proper lifting and moving techniques to prevent injuries.
Efficiency:
Work efficiently and complete the removal promptly.
Minimize disruption to the customer's schedule as much as possible.
Environmentally Responsible Practices:
If customers ask, inform them about what we do with furniture. It's ok to share that items are cleaned and resold but be sure to tell them how this contributes to LoopDeco's mission: keeping furniture out of landfills.