If you encounter an error message when registering or signing in, several factors might be causing the issue.
Please review the following potential causes and solutions:
Email Issues
Temporary, Spam, or Alias Email: Our security systems do not accept emails that appear fake, temporary, or are generated by services like "Hide My Email" on iOS. Use a standard, permanent email address.
Previously Registered Email: If you’ve already used your email to create a MoonPay or Lootbase account, make sure you’re using the correct credentials.
Unsupported Region
Lootbase is available only in regions where it is officially supported via the App Store or Google Play. If you are in an unsupported region, you may experience registration or sign-in issues. Confirm that your location is eligible.
Biometric Settings
Enable Biometrics: Ensure your device’s operating system is up to date and that biometric authentication (Touch ID or Face ID) is enabled. Lootbase uses biometrics for secure sign-ins and does not store or directly access your biometric data.
Hardware Limitations: Verify that your device supports biometric authentication and that it is functioning correctly.
App Cache or Installation Issues
Stale Data: If you’re signing into an existing account and encounter errors like “Please enable Touch ID or Face ID” despite having biometrics enabled, try deleting the app and reinstalling it to clear any cached data.
Reinstallation: Uninstall and then reinstall the app to ensure you’re running the latest version with any bug fixes applied.
Network or Server Issues
Connectivity Problems: Check your internet connection to ensure it is stable. Poor connectivity may result in registration errors.
Server Delays: Occasionally, temporary issues with Lootbase servers might prevent proper account registration. If all settings are correct and the problem persists, wait a few minutes and try again.