In this article: 

  • How to check your settings
  • Store detail settings
  • Customer email notification settings
  • Order rewarding settings

How to check your settings

To check your settings, open your Setting page in your loyalty app admin.

 If you make any changes remember to click Save at the bottom of the page.

Store Detail settings

Your store details are used in your loyalty widget and loyalty emails. Make sure these details are correct so that your loyalty members know it's you.    

Display Name

📝  Note: This is defaulted to the same name as your Shopify store. It's a good idea to keep this recognizable.

If you want to give your loyalty program a unique name, for example Beaute Club, Candy Cult, Urban Edge Rewards, this is where to do so. 

Points Label

This is displayed as points by default. You can change your points label to suit your loyalty program. Some examples are: miles, bucks, zennies, candy cash, beauty bonuses

>  How to update your store detail settings

Customer Email Notification settings

Your customer notification settings are used for your customer emails. When members receive your loyalty program emails, they see your sender name in their inbox and if they reply to an email, it will be sent to your reply email address.


Sender Name

This is defaulted to your Shopify store name. Check that this is the correct email sender name that you want your members to see in their email inbox. 

Reply Email Address 

This is defaulted to the your Shopify email address. Check that this is the correct email address that you would like to receive replies from your members. If you would like members to reply to a different email address, this is where to change it. 

Only Email Customers Who Accept Marketing In Shopify

This is set to OFF by default. This means all members will receive your loyalty program emails, whether they have opted in to your marketing emails or not. If you would like to send emails to only those who email members who accept marketing emails, then you will need to change this setting to ON.

💡 In your Shopify settings, we suggest defaulting the option to accept marketing to on, so customers must opt out if they don't want to receive your emails. You can check this under Settings > Checkout > Order processing

>  How to update your customer notification settings

Order Rewarding settings 

Your order rewarding settings control when and for what your members get rewarded when they purchase.

Exclude shipping
This is defaulted to Checked. This means that your members will not earn loyalty points for shipping. If you would like to reward your members points for shipping, you will need to change this setting by unchecking this option.


Exclude Tax
This is defaulted to Unchecked. This means that your members will earn loyalty points for Tax on their orders. If you don't want to reward members points for tax, you will need to change this setting by checking this option.


Reward Points When Payment Status Is One Of

By default, this is set to Paid, meaning members get their points once they have paid for their order. You can change this or add additional options:  Pending or Authorized. 


Cancel Points When Payment Status Is One Of

This is defaulted to Refunded. When a member's order payment status is marked as refunded, the points for that purchase will automatically be removed from their points balance. You can change this or add additional options: Partially Refunded or Voided

> How to update your order rewarding settings

What's next

> Update your Shopify Settings for optimal performance

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