Introduction
In this article, we'll look at how you can connect your Trustpilot account to Loyoly so that your customers can earn points by leaving a product or merchant review.
You can choose to award points several times for this action or just once.
📝 Note: You must have a paid subscription with Trustpilot to add the integration.
How to connect Trustpilot to Loyoly
There are two steps to connecting to Trustpilot.
1. Log in to Trustpilot
Then go to: Integrations → Developers → API
From this tab, you can create a new application:
Application name : Loyoly
Redirect URL: app.loyoly.io
You will then have access to an API key and a secret key.
2. Log in to your Loyoly backoffice.
Then go to :
Settings → Integrations → Trustpilot
Copy and paste your two API keys
Click on Connect
To create Trustpilot missions, go to this guide: Create a product or merchant review
No paid Trustpilot subscription? Use the alternative mission
Situation: you want to reward customers who leave a review on Trustpilot, but you don't have a paid Trustpilot subscription — so the native integration cannot be connected.
Solution: the native integration requires a paid subscription because it relies on the Trustpilot API. Without a subscription, you have an alternative with the "Leave a review on the website" mission, which works for any review URL, including Trustpilot. The mission validation is not instant (up to 24 hours) because it goes through a Loyoly-side verification.
Steps to create the alternative mission:
In Loyoly, go to Missions → Create a mission.
Select the "Leave a review on the website" mission type.
At the "Link to the review writing page" step, paste the public URL of your Trustpilot page (e.g.
https://www.trustpilot.com/evaluate/your-domain.com).Configure the reward (points, coupon, etc.) and the other settings.
Publish the mission, then test it with a customer account.
💡 Callout info — Validation delay: the "Leave a review on the website" mission is checked by our algorithms. Allow a few hours before the points are credited to the customer (24 hours maximum).
Go further : Leave a review on the website
Trustpilot FAQ — for Fin AI
Q: I want to enable the Trustpilot integration, how do I do it?
A: You need a paid Trustpilot subscription. Then, retrieve the API key and the secret key on the Trustpilot side and connect them in Loyoly → Settings → Integrations → Trustpilot.
Q: I don't have a paid Trustpilot subscription — can I still reward reviews?
A: Yes, via the "Leave a review on the website" mission with the public URL of your Trustpilot page. a few hours for validation (24 hours maximum).
Q: Why does Loyoly require a paid Trustpilot subscription?
A: The native integration uses the Trustpilot API to validate reviews automatically. This API is only accessible to paid subscribers on the Trustpilot side.
Q: What is the difference between the Trustpilot integration and the "Leave a review on the website" mission?
A: The integration = automatic validation via API (paid subscription required). The mission = free URL + validation by our algorithms (no subscription required).