At Lucky Hands, we are dedicated to promoting responsible gaming as part of our Responsible Social Gameplay policy. To assist with this, we have introduced resources for customers to utilize if they believe their gaming habits are becoming problematic. For further details, please refer to our Responsible Social Gameplay Policy.
Activity Reminder
An activity reminder is a notification pop-up that will pause the game you are playing giving you the option to either stop playing or keep on playing.
To set an Activity Reminder, please go to Profile>Responsible Gaming>Activity Reminder
Activity Reminder Intervals:
None
15 min
30 min
45 min
1 hr
Purchase Limits
Offers the option to restrict the quantity of Gold Coins that can be bought within a specified timeframe. Once the maximum limit is attained, further purchases will not be possible until the limit is reset.
To set a Purchase Limit, please go to Profile>Responsible Gaming>Purchase Limit
You have the option to specify the purchase limit by entering the desired amount.
Purchase Limit Intervals:
1 day
7 days
30 days
Take a Break
You are allowed to temporarily pause gameplay. Throughout this period, access to your account will be restricted.
To Take a Break, please go to Profile>Responsible Gaming>Self-Exclusion
Take a Break Intervals:
1 day
7 days
30 days
Self-Exclusion
Self-exclusion is similar to Taking a Break, however, it allows you to temporarily deactivate your account for an extended duration. Throughout this timeframe, you will be unable to log into your account.
To Take a Break, please go to Profile>Responsible Gaming>Self-Exclusion
Self-Exclusion Intervals:
3 months
6 months
1 year
If you wish to regain access to your account, kindly reach out to us by sending an email to support@luckyhands.com.