There are a few reasons why your account verification was declined.
First, you have to use the documents that are supported: Driver's License, ID Card, or Passport.
If the images of your document or selfie are blurry, the system will ask you to try again. Please provide clearer images.
Ensure that your ID document is undamaged and that all text and numbers are clearly legible.
When capturing your selfie or identification photos in accordance with the Veriff guidelines, ensure that you photograph the physical identification document and the selfie. Utilizing an image of an identification document that has been previously captured will result in a flag being raised.