First, the reassuring part: if your UPI payment went through, your money is not lost. It has either reached us and is being matched to your account, or your bank is still processing it. Here's how to check and what to do.
Check these first
Give it a few minutes. During big matches and bank peak hours, UPI confirmations can lag.
Check your UPI app. Is the payment marked Success, Pending, or Failed?
Pull to refresh your Lukycricket balance.
What each status means
Success but balance unchanged: the payment reached us but hasn't matched to your account yet. This usually resolves within 5 minutes automatically.
Pending: your bank is still processing. It will either complete or auto-refund — UPI pending payments resolve within a few hours, at most a couple of days.
Failed: the money will bounce back to your bank automatically, usually the same day. Simply make a fresh deposit.
Still stuck? Send us the UTR
If 30 minutes pass and a successful payment still hasn't credited, message support with:
Your UTR number (the transaction reference shown in your UPI app's transaction details),
The amount and time of the payment.
With the UTR we can trace the payment directly with the payment provider and credit it manually. This is our highest-priority ticket type — we know it's your money on the line.