Each LumaDock VPS has one primary IPv4 address, the main IP assigned to the server when it is created. Adding or removing an additional IPv4 address doesn't change the primary IP.
Changing the primary IP is a manual request with a $10 fee. The fee can be waived only when the current IP is confirmed as listed on AbuseIPDB or Spamhaus.
Primary IP and additional IPs
Additional IPv4 addresses are secondary IPs. While an additional IPv4 is active on the service, you can configure it inside your operating system for extra sites, apps or network setups. How to add one is shown in Reconfigure your VPS.
Changing the primary IP
Our team changes the primary IP by hand when you ask for it in a support ticket. The change costs $10 and depends on which IPs are available at the time of the request. We can't guarantee that the new IP won't also be on a blacklist. An additional IP can't be converted into the primary IP as a free swap.
When the current IP is blacklisted
We can waive the primary IP change fee if the current IP is listed on AbuseIPDB or Spamhaus.
Other reputation websites, private scanners, mail testing tools and third-party warning pages are not used as proof for a free IP replacement.
Blocks applied by a specific ISP, country, corporate network or third-party service are outside LumaDock's control and don't automatically qualify for a free IP change. We can review these cases individually, but if the IP isn't listed on AbuseIPDB or Spamhaus, the normal fee applies. In some cases, we may offer a replacement IP to test before the change and its billing are confirmed.
Abuse prevention
Primary IP changes are meant for valid one-off situations, not for frequent IP rotation or for avoiding the cost of additional IPv4 addresses. Requests that appear abusive are refused.
How to request a primary IP change
Open a support ticket from your client area, include the VPS name or service ID and say that you want to change the primary IP. If you believe the IP is blacklisted, include the AbuseIPDB or Spamhaus result.
Before going ahead, our team checks availability and confirms if the change is free or if the normal fee applies.