How do I cancel my Lumenate subscription and request a refund?
If you need to cancel your Lumenate subscription or request a refund, follow the steps provided below based on the platform you used to subscribe:
Cancellation Process
For Apple (iOS) Users:
Open your device’s Settings and tap on your Apple ID.
Navigate to Subscriptions.
Locate your Lumenate subscription and select Cancel Subscription. - Detailed instructions are available on the Apple Support: Cancel Subscriptions page.
For Android (Google Play) Users:
Open the Google Play Store app.
Tap on your profile icon and go to Payments & Subscriptions > Subscriptions.
Find the Lumenate subscription and choose Cancel Subscription. - For more guidance, visit Google Play Support: Cancel Subscriptions.
Important Notes:
Ensure your subscription is successfully canceled to avoid future charges.
Refund Request Process
Refunds for Lumenate subscriptions must be requested through the platform used for purchase, as Lumenate does not handle refunds directly. Below are platform-specific steps:
For Apple (iOS) Users:
Apple manages all refunds for purchases through the App Store. You can request a refund by: - Visiting the Apple refund request page. - Signing in with your Apple ID and selecting the subscription you wish to refund. - Submitting the request and waiting for Apple’s review and decision. - Refund approvals and processing times depend on Apple’s policies and may vary.
For Android (Google Play) Users:
Google Play manages refunds for purchases made through its platform. To request a refund: - Go to Google Play Support: Refunds. - Provide the email address linked to your Google Play account and transaction details. - Follow the on-screen prompts to submit your refund request.
Additional Scenarios:
Trial Cancellations: If you canceled your free trial but were still charged, start the refund process as outlined above. Apple or Google Play will review your request based on their trial and subscription policies.
Unused Subscriptions: You may be eligible for a refund if a subscription was not canceled before the trial period ended or was not used. Follow the refund request steps for your platform to initiate the refund.
Summary
Cancellations must be completed via Apple’s App Store or Google Play Store based on where the subscription was purchased.
Refund requests are also handled by the respective platforms and are subject to their approval processes.
For further assistance or technical issues with the cancellation and refund process, refer to the relevant support pages linked above.