How Do I Activate My Lumenate Subscription Purchased Through Kickstarter, and What Should I Expect?
Customers who purchased a Lumenate subscription—whether the lifetime or one-year plan—through a Kickstarter campaign can follow the steps below to activate and ensure access to their membership. This guide addresses common questions about activation timelines, temporary access, and troubleshooting potential issues.
Overview of Kickstarter Subscriptions
Lumenate offers both lifetime and one-year subscriptions through Kickstarter campaigns. Activation for these subscriptions generally begins after the campaign concludes, with customers receiving emails or surveys to formalize membership links.
Activation Timeline and Steps
1. Lifetime Subscriptions
Timeline: Your Lumenate lifetime subscription starts automatically at the end of the Kickstarter campaign.
Action Required: After the campaign closes, you will receive an email with instructions or a Kickstarter Backer Survey requesting your Lumenate email address. Filling out this survey is essential to link your membership to your account.
Note: If your subscription is not activated despite completing the survey, manual activation may be required. Contact support with your Backer Number to resolve this.
2. One-Year Subscriptions
Timeline: The mechanism to activate one-year subscriptions is being developed and should be ready within weeks of the campaign's conclusion.
Temporary Access: Users may request temporary access before the subscription formally begins. If approved, closing and reopening the app after authorization will activate interim access.
Transitioning Existing Subscriptions
For users transitioning from an active one-year subscription, lifetime membership automatically starts once the ongoing subscription ends. To ensure smooth activation and avoid charges, customers should cancel any renewing subscriptions before the expiration of the current period.
Troubleshooting Subscription Issues
If you encounter issues activating your subscription or notice that your membership is not linked to your account:
Visit your Kickstarter Profile Page to view all backed projects and verify your pledge.
Check your email for the Kickstarter confirmation email or other activation links.
Ensure you’ve completed the Kickstarter Backer Survey and provided accurate information, such as your Lumenate email.
If these steps don’t resolve the issue, contact support with your Backer Number or pledge details to confirm your subscription and enable manual activation.
Conclusion
Lumenate’s Kickstarter subscriptions are designed to be activated automatically after campaigns conclude. Completing the required Backer Survey and emails is vital for a smooth activation process. Temporary access options are available while you wait. If difficulties arise, support teams are available to help resolve activation issues.
For further information, visit the Lumenate Help Center or contact customer support.