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Lumi One Return Policy

Updated over 11 months ago

We want you and your furry friend to be delighted with your purchase of our dog harness. That's why we offer a bark-free return policy:

  • Generous Return Period: You have 30 days from the delivery date to return the harness if it doesn't meet your expectations.
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  • Unused and Resalable Condition: Please ensure the harness is returned in its original, unused condition with all tags and packaging intact.
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  • Simple Return Process: To initiate a return, email our team at bark@lumipawtners.com and we'll provide clear instructions and assistance every step of the way.
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  • Refund or Exchange Options: You can choose between a refund to your original payment method or an exchange for a different size, color, or model of the harness.

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