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Web Browser Isn’t Loading Properly/Content Isn’t Displaying

This article will cover the steps needed to troubleshoot web browsing issues

Mike Arnone avatar
Written by Mike Arnone
Updated over a year ago

If you are using LumiQ on a browser with a VPN enabled, you may experience playback difficulties.

To fix this issue, you have a few options:

  1. Turn off your VPN and reload the page.

  2. If you need to use LumiQ on a work computer with a VPN, you can request your IT department to whitelist LumiQ to allow full access to your computer.

    URLs
    *.googleapis.com
    www.google-analytics.com
    lumiq-prod.firebaseio.com
    *.luminari.co
    *.lumiqlearn.com

    Addresses
    accounts@lumiqlearn.com
    *@mail.lumiqlearn.com
    *@txl.lumiqlearn.com

  3. We recommend downloading the LumiQ mobile app, available on Android and iOS. With the app, you can listen to LumiQ podcasts on the go and even download episodes for offline listening.

Please let us know if this helps, and if you need assistance whitelisting LumiQ through your VPN, you can click on the orange bubble icon located on the bottom right of your screen.

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