Why am I seeing an upgrade prompt?
Why am I seeing an upgrade prompt?
An upgrade prompt appears when you try to access:
A game outside the current Free selection
A feature outside the 3 Free features
Ask Lumos (AI) after using your 5 lifetime questions
Upgrading to Epic removes these limits instantly.
As a Free user, can I revisit the insights of the same game multiple times?
As a Free user, can I revisit the insights of the same game multiple times?
Yes. As long as a game is part of the current Free selection (Top Games Today or Hot New Games), you can open and analyze it unlimited times while it remains available.
Can I upgrade my plan at any time?
Can I upgrade my plan at any time?
Yes. You can upgrade to Epic at any time. Access to Epic features is unlocked immediately after upgrading.
Can I cancel my paid subscription?
Can I cancel my paid subscription?
Yes. You can cancel your subscription at any time from your account settings. Your paid access will remain active until the end of your current billing period.
What is the cancellation and refund policy?
What is the cancellation and refund policy?
You can cancel your plan at any time. Cancellation does not provide a refund. Your plan will remain active until the end of your paid billing cycle. After that, your account will automatically revert to the Free plan.
What happens when my Epic subscription ends?
What happens when my Epic subscription ends?
When your billing period ends, your account automatically reverts to the Free plan. Your account and data remain intact, but access will be limited according to Free plan rules.
Where can I find my invoices?
Where can I find my invoices?
Invoices are available in the Billing Plan in the Settings of your account. You can download them at any time.