Before deciding, we recommend reviewing our Responsible Social Play page, where you’ll find information about:
Cooling-off periods
Temporary or permanent self-exclusion
Account limits and other helpful resources
To close your account:
Self-Exclusion Process Details
When you request to delete your Lunaland account, the request is processed as a self-exclusion under our responsible gaming policy. This means:
You will still be able to log in and access the platform interface.
While logged in, you will not be able to make purchases or redeem funds.
The account cannot be reopened for a minimum of 30 days. This policy is designed to promote responsible gaming and ensure users have a cooling-off period before reactivating their accounts.
Contact our Support Team and let us know if you'd like the closure to be temporary or permanent.
We’ll walk you through your options and confirm once the account is closed.
During the closure process, you will still be able to log in and access the platform interface, but you will not be able to make purchases or redeem funds.
To reactivate your account:
Send a reactivation request to Support.
We’ll verify your information and review your account status before confirming reactivation.
Please note that accounts cannot be reopened for a minimum of 30 days after closure as part of our responsible gaming policy.
📌 Pro Tip: Not sure if you want to close your account for good? You can always request a Cooling-off period or set account limits instead—see our Responsible Social Play section for more details.
Whatever you decide, we’re here to support you and ensure your experience at Lunaland is safe, fun, and fully in your control. 🎡