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🔄 Can I Cancel My Redemption Request?

Redemption requests can only be canceled if they haven’t been processed yet.

Olivia avatar
Written by Olivia
Updated over a month ago

If you’ve submitted a redemption but changed your mind, reach out to our Support Team as soon as possible. Once a redemption has been approved and transmitted to your card, it cannot be reversed or stopped.

To request a cancellation:

  1. Contact Support directly through the in-app help menu or via email

  2. Include your User ID and the amount of the redemption you’d like to cancel

  3. If the request is still pending, we’ll cancel it and return the SC to your account

📌 Pro Tip: Once funds are transmitted, the only way to access them is through your card’s statement—so act fast if you want to cancel!

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