Whether you're looking to take a short break or set healthy limits on spending, Lunaland offers several tools to help manage your experience:
💳 Purchase Limits
Set a cap on how much you can spend within a specific timeframe.
You can choose from:
Daily
Weekly
Monthly purchase limits
Once set, you will not be able to exceed the chosen amount during that time period. To apply a purchase limit, just contact our Support Team and let us know your preferred limit and frequency.
🧊 Cooling-Off Period
Take a short break of 24, 48, or 72 hours.
No gameplay, purchases, or promotions during this time
You’ll still be able to withdraw available funds
Your account automatically reactivates once the period ends
✅ Request through your Account Settings or by contacting Support
🚫 Self-Exclusion
Take a longer break: 6 months, 1 year, 3 years, 5 years, or indefinitely
No access to your account or promotional materials
Funds can only be withdrawn by contacting Support directly
Reactivation only occurs once the set time has passed
✅ To self-exclude, contact Support with your full name and User ID or email
🔒 Permanent Account Closure
If you’d like to permanently close your account, we can help—but note this action is final and cannot be reversed.
A confirmation of understanding is required
Any remaining funds must be manually requested
✅ Contact Support to begin the process
📌 Pro Tip: You can learn more about each option—including key details, requirements, and helpful examples—by visiting our Responsible Social Gaming page.