Skip to main content

Unable to Access Lunaland Casino – Location Verification

Step-by-step guide for players who can't access the platform due to location/geo settings in their browser.

Written by Jack

Having trouble accessing Lunaland Casino?

If you're seeing a "Verify Your Location" screen or can't get past the location check, this is usually because your browser is blocking location access (or a VPN is switched on). Lunaland Casino uses your browser's location to confirm you're playing from an eligible state — this is required for compliance.

First, make sure any VPN is turned off, then follow the steps below to enable location access in your browser.

Follow the steps below to enable location access in your browser.


How to enable location access in Chrome

  1. Open Chrome Settings

  2. Go to Privacy and security

  3. Click Site SettingsLocation

  4. Make sure "Sites can ask for your location" is selected (not blocked)

  5. If lunalandcasino.com appears under "Not allowed", click the trash icon to remove it, then revisit the site and click Allow when prompted


Still not working?

If you've enabled location access and are still unable to get in, please reach out to our support team. Let us know:

  • What browser and device you're using

  • What you see on screen when the issue occurs

We're happy to help get you back in.

Did this answer your question?