Before you can redeem, we'll ask you to verify your account. Verification confirms your identity and account ownership, keeps Lunaland safe and secure.
Redemptions can't be processed until your account is successfully verified.
To avoid delays, make sure your documents are clear and easy to read, accurate and up to date, and valid (not expired). Verification only begins once all required documents are submitted, and most reviews are completed within a few minutes to a few hours. You'll be notified as soon as it's done.
📱 Phone verification
You'll also verify your phone number before making your first purchase. If your number is already in use on another account, please contact support so we can help.