Luxe Tribes Refund & Cancellation Policy: Everything You Need to Know
At Luxe Tribes, we are committed to ensuring that your travel experience is seamless and unforgettable. However, we understand that plans can change. That’s why we’ve outlined our refund and cancellation policy in detail to help you navigate any adjustments to your trip with ease.
What If I Need to Cancel My Trip?
If you’re considering canceling your trip, we encourage you to reach out to us first. We offer flexible options that might help you save money while still making your dream trip a reality.
More than 60 Days Before Departure: You can easily switch to another trip by contacting your trip coordinator. Your payment balance will be transferred to your new experience, whether it’s a group trip or a private experience.
Less than 60 Days Before Departure: Cancellations are subject to our cancellation policy, and while we do not offer cash refunds, you can transfer your balance to a new trip or destination. If you booked a private experience, additional fees may apply if accommodations and activities have already been secured and are non-refundable.
All cancellation requests must be formally submitted via email. Luxe Tribes cannot acknowledge or process cancellations through social media, direct messages, phone calls, or any other platform. This ensures that we can properly track and manage your request to provide the best possible assistance.
Cancellation Policy: What Fees Apply?
All deposits and payments made toward your trip are non-refundable. However, your payments are protected, meaning you can use them as a credit or transfer them to a future trip if you cancel.
Here’s what to expect in case of cancellation:
30-60 Days Before Departure: A 50% cancellation fee applies to the total amount paid after the deposit. The remaining 50% will be credited toward a future trip.
Less Than 30 Days Before Departure: A 100% cancellation fee applies to the total amount paid after the deposit.
For cancellations, contact us:
Private Trips: planmytrip@luxetribes.com
Group Trips: info@luxetribes.com
What If My Trip Is Affected by a Natural Disaster or Unforeseen Event?
In the event that Luxe Tribes officially cancels or postpones your trip due to a natural disaster, travel restrictions, or other unforeseen global events, we provide flexible options:
Reschedule your trip to a later date or a different experience at no additional cost.
Receive a future travel voucher for all balances paid.
We aim to notify travelers about potential postponements approximately 60 days before departure.
Why You Should Consider Travel Protection
Travel insurance is an essential part of responsible travel. A small investment in travel protection can save you thousands in case of unexpected events such as:
Medical emergencies
Trip cancellations
Lost baggage
We highly recommend purchasing travel insurance to protect your trip investment and give you peace of mind.
Cancellation Due to Failure to Pay
If full payment is not received by the final payment deadline, Luxe Tribes will attempt to contact you for follow-up. If we do not receive a response and are unable to arrange an agreed-upon time for the final payment or confirmation of your intent to pay, we reserve the right to cancel your reservation without a refund. Luxe Tribes is not responsible for any lost reservations due to non-payment.
Frequently Asked Questions (FAQs)
How Can I Transfer My Balance to a New Trip?
If you need to change your trip, simply contact your Trip Coordinator at least 60 days before your scheduled departure. We’ll adjust your account to reflect the new trip details.
We'll help you switch trips whenever you are ready—simply send us an email to confirm, and your account will be updated to reflect the new trip details.
What Happens If I Miss a Payment?
We understand that financial situations can change. If you need to skip a monthly payment, notify us via email so we can work with you on an alternative plan. However, if you miss two consecutive payments without notice, we may terminate your trip participation.
Can I Cancel My Private Trip If My Hotels Are Already Booked?
If your hotel or activities have already been paid for, we will contact the relevant vendors to request a date change or refund on your behalf. However, vendor policies vary, and cancellation fees may apply. We will do our best to transfer your balance to a future trip to minimize costs.
Who Is Responsible for Travel Documents?
It is the traveler’s responsibility to obtain necessary visas, health documents, and other required travel paperwork before departure. Luxe Tribes is not responsible for entry denials or travel disruptions due to missing documents.
What Happens If My Transportation (Flight, Train, etc.) Is Delayed or Canceled?
Luxe Tribes does not issue refunds or compensate for transportation delays or cancellations. We recommend securing travel insurance to cover such occurrences.
How Long Do You Hold Trip Credits?
If you receive a trip credit, we will hold it for a maximum of one year from the date of confirmation. You must use the credit and travel with us within this one-year period; otherwise, it will expire. If you need an extension, you must inform us via email before the expiration date.
Minimum Group Size Requirement for Luxe Tribes Hosted Trips
Certain Luxe Tribes group trips require a minimum number of participants. If this requirement is not met, the trip may be canceled or rescheduled. In the event Luxe Tribes cancels the trip, you will have the option to receive a credit or a full refund.
Need Assistance?
We’re here to help! Reach out to us for any trip modifications or cancellation-related inquiries:
Private Trips: planmytrip@luxetribes.com
General Support: info@luxetribes.com
Luxe Tribes is dedicated to creating unforgettable experiences while ensuring that our travelers have flexible options for managing their trips. If you have any questions about our refund and cancellation policies, don’t hesitate to reach out!
Plan Smarter, Travel Better with Luxe Tribes!