Luxe Tribes Refund & Cancellation Policy: Everything You Need to Know

At Luxe Tribes, we are committed to ensuring that your travel experience is seamless and unforgettable. However, we understand that plans can change. That’s why we’ve outlined our refund and cancellation policy in detail to help you navigate any adjustments to your trip with ease.

If you’re considering cancelling your trip, we encourage you to contact us as soon as possible. Depending on how far you are from your scheduled departure date, you may be eligible to transfer eligible payments toward a future Luxe Tribes experience.

Luxe Tribes does not provide cash refunds for trips cancelled by guests. All deposits and payments are non-refundable and are subject to the cancellation and transfer terms outlined below.

Your initial deposit is non-refundable but may be held as travel credit or transferred toward a future eligible Luxe Tribes trip, subject to any applicable Special Trip or supplier terms.

All cancellation requests must be formally submitted via email. Luxe Tribes cannot acknowledge or process cancellations through social media, direct messages, phone calls or other platforms. This allows us to properly document and manage your request.

Luxe Tribes does not provide cash refunds for guest-initiated cancellations.

For payments made after the initial deposit, the following cancellation terms apply:

For cancellations, contact us:

If you cancel a private experience after your hotel, activities or other services have already been booked and paid for, you may also be subject to the applicable supplier cancellation terms.

Where possible, we will work with our hotel and vendor partners to request that eligible balances be transferred to future travel dates to help minimize additional costs. However, hotel and vendor policies vary, and transfers or credits cannot be guaranteed.

Please contact your Trip Coordinator for details regarding your specific booking.

Certain trips may be designated as Special Trips due to advance supplier commitments, including peak-period accommodation, festivals or events, permits, flights or other prepaid services.

Special Trips may be subject to different cancellation, transfer and travel credit terms from our standard policy, and certain deposits, payments or trip components may be non-refundable and/or non-transferable from the time of booking or from a specified payment date.

Any applicable Special Trip terms will be clearly communicated on the trip webpage before booking.

Examples of special trips:

If Luxe Tribes officially cancels or postpones your trip due to a natural disaster, travel restrictions or another unforeseen global event, we will provide flexible options which may include:

Where circumstances allow, we aim to notify travelers of potential postponements approximately 60 days before departure.

We strongly recommend purchasing comprehensive travel insurance to protect your trip investment.

Travel protection may provide coverage for unexpected circumstances such as:

Our cancellation policy applies regardless of the reason for a guest-initiated cancellation, which makes appropriate travel insurance especially important.

If full payment is not received by the final payment deadline, Luxe Tribes will attempt to contact you.

If we do not receive a response and are unable to arrange an agreed-upon payment plan or receive confirmation of your intent to pay, we reserve the right to cancel your reservation without a refund.

Luxe Tribes is not responsible for reservations or supplier payments lost as a result of non-payment.

Contact your Trip Coordinator as soon as you know that you need to change or cancel your trip.

Your ability to transfer payments depends on how far you are from your scheduled departure:

Private Trips and Special Trips may also be subject to additional supplier-specific or trip-specific restrictions.

All transfer requests must be confirmed by email.

We understand that financial situations can change. If you need to skip a scheduled payment, please notify us by email as soon as possible so we can determine whether an alternative payment arrangement is available.

If you miss two consecutive payments without notifying us, Luxe Tribes may terminate your participation in the trip in accordance with our non-payment policy.

Yes, but your cancellation will remain subject to our standard cancellation policy as well as any applicable hotel, activity or supplier terms.

If your hotel or activities have already been paid for, we will contact the relevant vendors where possible to request a date change or transfer on your behalf.

Supplier policies vary, and some bookings may be non-refundable or non-transferable. We therefore cannot guarantee that amounts already committed to suppliers can be recovered or transferred.

It is the traveler’s responsibility to obtain all required passports, visas, health documentation and other travel paperwork before departure.

Luxe Tribes is not responsible for entry denials, missed travel or other disruptions resulting from missing or incorrect travel documentation.

Luxe Tribes does not issue refunds or compensation for independently booked flights, trains or other transportation that are delayed or cancelled.

We strongly recommend purchasing appropriate travel insurance to protect against these circumstances.

Where transportation has been arranged by Luxe Tribes as part of a Special Trip or package, the applicable supplier and Special Trip terms may apply.

Where you are eligible to receive a future travel credit, the credit will be valid for a maximum of 6 months from the date the credit is confirmed.

You must use the credit and travel with Luxe Tribes within this period. If you require an extension, you must contact us by email before the credit expires. Extensions are not guaranteed.

Certain Luxe Tribes hosted group trips require a minimum number of travelers to operate.

If the minimum requirement is not met, Luxe Tribes may cancel or reschedule the trip. If Luxe Tribes cancels the departure, affected travelers will be provided with applicable rebooking or travel credit options.

If you need to modify or cancel your trip, please contact us as early as possible:

Our team will review your booking, cancellation timeline and any applicable supplier or Special Trip terms and advise you of the options available for your specific reservation.