Overview
When a caller wishes to speak with your team, Lyngo can transfer callers to your clinic during your selected time, only passing the call through once someone answers. If no one picks up, it simply takes a message instead.
The number Lyngo transfers to has to be different from the clinic number that sends calls to Lyngo (to avoid being stuck in a call loop)
How to Set It Up
Step 1: Get your secondary number
Ask your phone provider for an extra line (different from your public-clinic number). This prevents calls from looping back into Lyngo. Or use a secondary phone number eg your mobile number.
1. Enable transfer back
Log into your Lyngo portal and enable the Transfer back setting
AI controls > Enable Transfer back > Enter your secondary number
2. Set your availability
To ensure callers are only transferred when you're available, set your availability and Lyngo will only offer the option to transfer during these times. Outside of these hours it will automatically opt to take a message instead
Note: Lyngo makes sure the clinic picks up before sending the caller your way, if no one picks up. Lyngo will default to taking a message instead.
✅ Tip: A “back line” or “ghost number” is usually all you need - your provider can set this up quickly.