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Why was I charged tax on an individual subscription, and is it possible to get a refund?

Updated today

We currently do not process tax exemptions for individual subscriptions. While we hope to offer this support in the future, we are unfortunately unable to accommodate such requests at this time.

Exclusions from Tax Exemption Eligibility

  1. Individual Subscriptions: Tax exemption requests cannot be processed for individual subscription purchases. Organizations or individuals wishing to utilize subscriptions for single-use cases, including teacher purchases for classroom use, will still be subject to applicable taxes.

  2. Teacher Purchases for School Use: Even if subscriptions are intended for teacher classroom use, if they are purchased as individual subscriptions rather than as part of a larger institutional or district-level purchase, they are not eligible for tax exemptions.

Possible Future Changes

While Magic School Inc may explore the possibility of extending tax exemption accommodations to individual subscriptions in the future, no such offerings are available at this time.

Summary

Tax exemptions cannot be accommodated for individual subscription purchases or teacher-specific purchases for classroom use. The company is aware of the importance of such support for many of its customers and may consider policy updates in the future. For now, taxes will be applied as standard, and invoice revisions to remove tax amounts cannot be processed.

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