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Managing passwords for Viewer accounts
Managing passwords for Viewer accounts

How to rapidly create and manage multiple viewer accounts when you have no access to their email

Andrea avatar
Written by Andrea
Updated over a week ago

Viewer accounts are often created for checking in guests.

We know this is a time sensitive operation, and it can slow things down if a Viewer forgets their password (especially, if they don't have access to their emails or don't have time to request a new password).

To speed things up, you can generate a temporary password reset page for them.

Here's how it’s done:

  • In the Members section (dropdown menu on top right), find the Viewer you’d like to generate a new password for.

  • Click on the "Manage user" link on the right of their name.

  • In the pop-up window, click on the "Generate password reset page" button.

  • Clicking on the button will create a temporary Password Reset page (that will expire after 4 hours), and a new button to reach the page.

  • Share this page with the Viewer so they can simply and quickly change their password and regain access to the application.

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