We know it can be frustrating to complete a survey and not see the balance reflected in your account. Don’t worry – we’re here to explain why this might happen and how we ensure you receive the money you’ve earned.
Why Might You Be Missing Money?
While we strive to ensure everything runs smoothly, sometimes issues can arise that prevent your money from appearing in your account. Here are the most common reasons:
Survey Link Issues
If the survey link was broken or malfunctioned during submission, it may have caused your completion to not be recorded properly.
Delays or Errors in Communication
Occasionally, there can be delays or errors when the completion information is sent from the survey provider back to our system, meaning your money might not appear immediately.
Network Issues
A disruption in your internet connection or network at the time of submission could have prevented the successful transmission of your responses.
Though these issues are rare, they can prevent your money from being credited right away, even if you’ve fully completed the survey.
How We Reconcile Missing Money 💰
No need to worry if you've completed a survey but haven't received your cash right away—we’ve got a system in place to ensure everything gets sorted out. Here’s how we handle missing money:
Tracking Your Completed Surveys
Our system keeps track of all surveys you've completed. If there is money missing, we will automatically flag these surveys for review during our month-end reconciliation process.
Verification with Survey Providers
We reach out to the survey providers to verify your completion, even if the money wasn’t credited immediately. This process ensures we confirm that you did indeed finish the survey.Balance Credited to Your Account
Once we’ve verified your completion, we will add the missing balance to your account.Push Notification
To keep you in the loop, we’ll send you a push notification once your missing money has been credited to your account. This way, you don’t need to follow up or check manually.
What You Can Expect:
No Action Needed on Your Part
You don’t need to take any extra steps to report missing money. As long as you've completed the survey, our monthly reconciliation process will handle everything for you.
What If Money Is Still Missing?
If the money is still missing after the end-of-month reconciliation, or if you notice a recurring issue with money not being credited, feel free to reach out to our support team. We're here to help and resolve any ongoing issues.