NOTE: This feature is only available for Premium and Enterprise plans.
You can change asset downtime in two ways:
Within already created Work Order, or
Within Asset
Changing Asset Downtime Status from within Already Created Work Order
NOTE: Work Order must already be created.
Go to Work Orders tab
Select Work Order to change Asset Downtime Status
Scroll to Asset
Below Asset name, click arrow next to current Asset status
Select Online, Offline, or Do Not Track
Click blue + Add New Status Type
Under New Status Type, enter Asset Status Name
If Offline, select Downtime Type as Unplanned or Planned
In top right corner, click Mark as Done
Changing Asset Downtime Status from within Asset
Go to Assets tab
Select Asset to change Asset Downtime Status
To right of current Status and Reliability, click arrow
Select Online, Offline, or Do Not Track
Click blue + Add New Status Type
Under New Status Type, enter Asset Status Name
If Offline, select Downtime Type as Unplanned or Planned
Click Next
Add optional Note
Click Update Status
Adding Custom Asset Downtime Status Options
Go to Assets tab
Select Asset to change Asset Downtime Status
To right of current Status and Reliability, click arrow
Select Online, Offline, or Do Not Track
Click blue + Add New Status Type
Under New Status Type, enter Asset Status Name
If Offline, select Downtime Type as Unplanned or Planned
Click Next
Leave optional Note
Click Update Status
NOTE: New Asset Downtime option will now appear as option for all Asset Downtime Status options.
Adding Downtime to Asset Status Manually
Go to Assets tab
Select Asset to manually add Downtime
To right of current Status and Reliability, click arrow
Below Asset History graph, click + Add Manual Downtime
Click appropriate Status option
Add Downtime Dates and Times
Add optional Note
Click Submit
Exporting Asset Downtime Tracking Data per Asset (as CSV file)
NOTE: You can only export Downtime Tracking Data for one Asset at a time.
Go to Assets tab
Select Asset to export Downtime Tracking Data
To right of current Status and Reliability, click arrow
In top right, click Export Data
Save CSV data file to computer