📄 Available document types (WHAT to create)
1 | Invoice |
2 | Proforma Invoice |
3 | Credit note |
🔫 Triggers (WHEN to create)
✉️ Email this document to the customer (optional): You can also check "Email this document to the customer" in order to send the generated document to the customer. You can also disable it anytime.
Trigger 0 » Manual creation
You can create any type of document directly from your Shopify Admin » Orders page. Learn more about this feature
Trigger 1 » When order is paid
The document using this trigger will be created, if
paid order is created (or imported)
unpaid order is set to paid
Trigger 2 » When any order is created
The document using this trigger will be created, if
any type of order is created (or imported)
Trigger 3 » When unpaid order is created
The document using this trigger will be created, if
unpaid order is created (or imported)
Trigger 4 » When order is fulfilled
The document using this trigger will be created, if
fulfilled order is created (or imported)
unfulfilled order is set to fulfilled
Trigger 5 » Never
The document using this trigger will never be created
🔙📃🚫 Triggers for Credit notes work like this:
Trigger 6 » Never
No credit notes will ever be created automatically, regardless of refunds or cancellations.
Trigger 7 » When order is partially or fully refunded
A credit note is automatically created when an item (product or shipping) from the order is refunded.
Details:
Partial Refund: If only some items are refunded, the credit note includes only the refunded items.
Full Refund: If all items are refunded, a credit note for the full order is created.
Important: Items that are not modified (refunded) will not appear on the credit note.
Trigger 8 » When order is canceled
If the entire order is cancelled, a credit note is created automatically for all items.
Additional notes:
We handle both POS and Online Store orders
POS Buyer Name Logic:
Customer → use customer name
No customer, email present → use email
No customer or email → use "Shopify POS"
When a Proforma Invoice has been issued, and the order becomes paid, issuing an Invoice will link the two. Accounting will be based on the Proforma Invoice.
If an Order’s totalPrice is 0, no document will be generated, even if a trigger is activated.
If you want to test, we recommend using "Cash on Delivery" payment method with a total greater than 0.
If an Order is created with a cancelled or closed status (e.g., during import), no document will be generated.
Credit notes:
Credit Note Numbering: Follows the default numbering settings of iDoklad.
Invoice Limitation: Credit notes can only be generated for invoices originally created through our system.
Order adjustments are not supported. Updating the total amount of an order will not automatically trigger the creation of a credit note.