📄 Available document types (WHAT to create)
1 | Invoice |
2 | Credit note |
🔫 Triggers (WHEN to create)
✉️ Email this document to the customer (optional): You can also check "Email this document to the customer" in order to send the generated document to the customer. You can also disable it anytime.
To send emails to customer addresses, please upgrade to a paid plan; during the FREE TRIAL, emails can only be sent to your account email for security reasons.
Trigger 0 » Manual creation
You can create any type of document directly from your Shopify Admin » Orders page. Learn more about this feature
Trigger 1 » When order is paid
The document using this trigger will be created, if
paid order is created (or imported)
unpaid order is set to paid
Trigger 2 » When any order is created
The document using this trigger will be created, if
any type of order is created (or imported)
Trigger 3 » When unpaid order is created
The document using this trigger will be created, if
unpaid order is created (or imported)
Trigger 4 » When order is fulfilled
The document using this trigger will be created, if
fulfilled order is created (or imported)
unfulfilled order is set to fulfilled
Trigger 5 » Never
The document using this trigger will never be created
🔙📃🚫 Triggers for Credit notes work like this:
Trigger 6 » Never
No credit notes will ever be created automatically, regardless of refunds or cancellations.
Trigger 7 » When order is fully refunded
A credit note is automatically created when an item (product or shipping) from the order is refunded.
Details:
Full Refund: If all items are refunded, a credit note for the full order is created.
Important: Items that are not modified (refunded) will not appear on the credit note.
Trigger 8 » When order is canceled
If the entire order is cancelled, a credit note is created automatically for all items.
Additional notes:
We handle both POS and Online Store orders
When the trigger is 'When an unpaid order is created', or 'When any order is created' » If the order's payment method is COD (Cash On Delivery), we wait 30 seconds and then create the document using the information available at that time.
Credit notes:
Credit Note Numbering: Follows the numbering settings of FastBill.
Email sending: Credit notes can't be sent by email automatically. After creation, you'll need to send them manually if needed.