First, you’ll receive an email notification for every order where we detect a document generation error. The email includes everything you need to resolve the issue: in most cases, you only need to adjust a few settings
in your Shopify account
or in your invoicing system.
Step 1: Resolve the error code
Error code | 💬 Explanation | ✅ How to resolve? |
1-1 | App access denied: subscription not approved or app not in development mode. | Please, approve subscription to this Shopify App. |
1-2 | Order total price was 0. We don’t create document in this case. | Create an order with a total greater than 0. |
1-3 | Shopify is not connected to invoicing service using your credentials. | Go to app dashboard and setup your connection using your invoicing service credentials. |
Ensure Trigger is not set to 'Never' » Maybe, under Trigger settings you have set "Never" option to the document you want to create, you it is blocking the creation. Soo, it is not a bug, but a feature.
Step 2: Create the missing document
After you've successfully resolved the issue by yourself or with our help, manually create the missing document directly from an existing Shopify order.
If you're still experiencing issues, our customer support team is ready to assist you. We are happy to help you!