The Monitor shows every Shopify order with the status of its documents in inFakt, in real time. If a document wasn't created, you see it here, see why, and fix it without leaving Shopify.

Search by order ID

Type an order ID in the search field; the list filters as you type.

Part of the ID is enough. For order #344, searching 344 finds it.

Switch between views

The Monitor opens on All orders. Two quick views narrow it down:

Only successful: everything that went through
Only errors: the orders that need you

Reading the order rows

Every order shows one of three states.

⚫ Not yet

Nothing generated yet: none of your triggers has run for this order.

Generate document: opens the manual generation window, where you pick the document to create.

🟢 Success

The document was created in inFakt. Open or download it in inFakt.

🔴 Error

The document wasn't created. This is almost never a problem with your data or the app: usually one small setting on your side fixes it, and the row tells you which one. You see the error code, what went wrong and how to fix it, right there.

Try again: opens the manual generation window, where you can pick any document type and create it again
Send to support: opens the chat with the error log attached, so you don't have to explain anything.

🤗 We're on it. Your error log goes straight to our technical team. You always hear back from us, and we stay on it until your document is created.

Email notification, only when it matters

If something failed during the day, we send you a summary email with the affected orders, so you know to open the Monitor. No email means nothing to fix.

Looking up an error code

You don't need this table to fix an error: the Monitor shows the explanation and the fix on the order row. Use it to look up a code you've seen.

Error code	💬 Explanation	✅ How to fix
1-1	App access denied: subscription not approved or app not in development mode.	Approve the subscription to this Shopify app.
1-2	The order total was 0. We don't create a document for it.	Create an order with a total above 0.
1-3	Shopify isn't connected to your invoicing service.	Go to the app settings and set up the connection with your invoicing service credentials.
2-	Some order data needed for the document is missing.	Try creating the document by hand from the order. If it still fails, contact us: https://makeiteasy.app/contact/
3-	Something went wrong on our side while preparing the document.	Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/
4-	The call to the invoicing service failed. We may have sent wrong data, or the problem is on the invoicing service's side.	Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/

Make sure the trigger isn't 'Never' » If a document type is set to "Never" in the Trigger settings, it isn't created. That's the setting, not a bug.