Microsoft has multiple services called Outlook which can be confusing when attempting to login or connect to it.
If you’re seeing the following error when connecting an Outlook calendar:
ou need to choose Outlook.com rather than Office 365 when connecting your calendar.
Authorizing Access
Your software provider will provide you with a button or link to follow to connect your calendar with their service, that looks like the below once accessed:
After selecting Office365/or Outlook you will see a screen like below where you need to click ‘Link Office365 account’:
This will lead you to the Office365/Outlook authorization page to input your email and password. Once input, you will be taken a screen similar to the below to approve the scopes that Cronofy will utilise:
Once approved, you’ll then be redirected back to the software application that requested authorization. This will then perform the required synchronization in the background.
Which Office365/Outlook.com scopes does Cronofy utilize?
Cronofy requests the following scopes from individuals when connecting via Individual Connect. We offer two connection types (Graph and EWS) for Office365/Outlook so the scopes utilized change depending which the platform supports:
If connecting via Graph:
User.Read to read profile information.
Calendars.ReadWrite to have full access to calendars.
If connecting via EWS:
https://outlook.office365.com/User.Read - used for signing the users in and reading their profile
https://outlook.office365.com/EWS.AccessAsUser.All - gives Cronofy permission to use Exchange Web Services, and it’s a scope where full mailbox access is required.