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Register a Device Using the ManageXR Device Setup Tool

Follow these steps to register a device and start remotely managing it via the ManageXR platform

Written by Westley Heagy
Updated over a week ago

Note: Meta Quest devices cannot be enrolled using ManageXR’s Device Setup Tool. Quest devices must be enrolled via Meta Horizon managed services.

To start managing your device on ManageXR, you'll need to register it with the platform. To learn how to do this, you can read through this help document or watch our video tutorials:

What materials will you need?

  • PC or MAC computer

  • Charged VR headset

  • A cable to connect your headset to your computer

Download and Launch the Device Setup Tool

We register most devices to ManageXR using the ManageXR Device Setup Tool. The Device Setup Tool is a separate application you must download and run on your computer. To get started with the tool:

  1. Download the latest Device Setup Tool:

  2. Launch the Device Setup Tool:

    • Windows

      1. The Device Setup Tool will download as a zip folder. Unzip the folder and launch the ManageXRDeviceSetupTool.exe.

      2. After launching, you may get a Windows protected your PC popup. Click More info, then select Run anyway.

    • Mac

      1. The Device Setup Tool will download as a .dmg. Open the .dmg and then drag the program into your applications folder as prompted.

  3. Log in to the Device Setup Tool using your ManageXR account email and password.

    1. Note: You can also use the Device Setup Tool without logging in if you have a Configuration Code. Read more about registering a device with a Configuration Code here.

Register Your Device

Now, it's time to plug your device into your computer and register it!

  1. Prepare your device for registration by following its device-specific instructions.

    1. Pico Device (in most cases, you can skip this step on Pico devices).

    2. HTC VIVE Device

    3. Magic Leap 2 Device (in most cases, you can skip this step on ML2 devices).

    4. Lenovo VRX Device

    5. Generic Android Device

  2. Connect the headset to your computer and accept any in-headset prompts.

    Important: If you're not seeing your device populated in our tool, check out our troubleshooting guide for tips on how to fix this

  3. Ensure the Status reads Ready For Install. If it doesn't, refresh the device in the Device Setup Tool.

    If you're still experiencing issues, hover over the status for more instructions, or read about the various statuses here.

  4. Enter your device's target Configuration and Name.

  5. Click Install.

You're all set 🎉

You can now log in to the ManageXR Console and remotely manage your device. You'll never need to plug your device into your computer again!

If you're already in the ManageXR Console, you may need to click the Refresh button for the new device to appear.

Recommendations:

  • If your device's Status doesn't read Ready For Install, hover over the device status to learn more about it, or read about the various statuses here.

  • Make sure to use a USB-C cable that can transfer data (not just a charging cord).

  • If you're receiving a Device Setup Tool error code, our documentation on Device Setup Tool errors provides troubleshooting tips.

  • If you encounter this message, it indicates that the folder containing the Device Setup Tool hasn't been unzipped.

    Follow these instructions to unzip the file and download the Device Setup Tool.

Need more help?

Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com

Related Articles
Register a Device Using a Configuration Code
Device Setup Tool Changelog
Register a New Device Using the Pico Preload ManageXR App
Device Setup Tool Statuses
Troubleshooting: The Device Setup Tool Does Not Recognize My Device
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